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RETURNS

RETURNS.

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt.

Once returned you will be entitled to receive an exchange, store credit or a refund.

Terms for Returns

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service, we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the RETURNS FORM is enclosed with your goods (details on this form will show up proof of purchase - no form may result in your return not being processed.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Shipping
To return your product, you should mail your product to:

The Lost Boys
Unit 2 The Point,
Seaview Street
Cleethorpes
DN35 8EU


You will be responsible for paying for your own shipping costs for returning your item. 

If you are exchanging an item we will post your exchange back to you, free of charge.